How can we assist you?


Locations: 

ImOn Headquarters

101 3rd Avenue SW
Cedar Rapids, IA 52404 

Iowa City Office

702 S. Gilbert Street
Iowa City, IA 52240

Dubuque Office

300 Main Street, Suite 100
Dubuque, IA 52001

Hours:

Customer Care Call Center Hours

  • Monday - Friday: 7:00am–7:00pm 
  • Saturday: 8:00am–noon

Customer Care Office Hours

  • Monday - Friday: 7:00am-6:00pm
  • Saturday: 8:00am-noon (CR Only)

How to Contact Us:

Phone Numbers

1-833-724-ImOn (4666)

  • Residential Customer Care: (319) 298-6484
  • Cedar Rapids Business Customer Care: (319) 261-2249
  • Iowa City Business Customer Care: (319) 261-4610
  • Dubuque Business Customer Care: (563) 239-9150
  • Duluth, MN Customer Care: (218) 520-3070

Live Chat

CLICK HERE

You can live chat with an ImOn Customer Care agent by visiting MyImOn.com and selecting the chat bar in the lower right hand corner.

Text Us!

You can send a text/sms message directly to our Customer Care Team at 1(319) 243-1919. Available during all ImOn business hours.

After-Hours Emergency Support:

Technical support is available 24/7 by calling the numbers above. They will be able to provide you with Internet, cable TV and phone technical assistance, along with outage or emergency issues. Account and billing questions can only be addressed during normal business hours (listed above) by calling the ImOn Customer Care Call Center.