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ImOn Communications, LLC
Network Management Policies and Practices
This Network Management Policy and Practices Disclosure is provided pursuant to the Federal Communications Commission’s “Open Internet Rules” in Part 8 of Title 47 of the Code of Federal Regulations. The policies and practices of ImOn Communications, LLC regarding network management practices, performance characteristics, and commercial terms are provided here so that current customers, prospective customers, third-party content providers, and other interested parties can make informed choices regarding the broadband Internet access services offered by ImOn Communications, LLC and the extent to which its network management practices may affect those services.
A. Network Management Practices
In the interest of providing the best online experience possible for all our internet access customers, ImOn Communications, LLC utilizes reasonable network management practices tailored to achieve legitimate network management purposes. Because bandwidth is a limited resource for broadband Internet service providers, it is essential that ImOn Communications, LLC reasonably manages its network to ensure proper use and enjoyment of the Internet by all of its customers. By engaging in reasonable and responsible network management, ImOn Communications, LLC prevents its customers from being subjected to the negative effects of spam, viruses, security attacks, network congestion, and other risks that threaten to degrade the internet service experience. ImOn Communications, LLC network management practices, as set forth below, are consistent with industry standards.
ImOn Communications, LLC will not unjustly or unreasonably prevent or interfere with competition among content, applications, service, or device providers. We use various tools and industry-standard techniques to manage our communications network and deliver fast, secure, and reliable internet access services. We believe in complete transparency and provide the following disclosures about our network management policies and practices:
1. Blocking: ImOn Communications, LLC does not block or discriminate against lawful content.
2. Throttling: ImOn Communications, LLC does not throttle, impair, or degrade lawful internet traffic based on content, application, service, user, or use of a non-harmful device.
3. Affiliated Prioritization: ImOn Communications, LLC does not favor any internet traffic applications over others and has no plans to do so.
4. Paid Prioritization: ImOn Communications, LLC does not favor or prioritize any internet traffic applications in exchange for paid or in-kind consideration intended to benefit particular content, applications, services, or access devices.
5. Congestion Management: Congestion of the ImOn Communications, LLC network is rare but does occur. When it occurs, our internet subscribers may experience decreased speeds/performance, but bandwidth is allocated fairly and in an “application-agnostic” way (without regard to protocol, application, or the service the subscriber chooses to access through their internet access service).
6. Application-Specific Behavior: ImOn Communications, LLC does not make use of any application-specific network management practices. We do not favor, modify, inhibit, rate control or block any specific protocols, protocol ports or fields, or any applications or classes of applications, while reserving the right to block ports as necessary to protect the network and its users.
7. Device Attachment Rules: Customers must use PPPoeE to authenticate point-to-point connections between devices on the network. ImOn Communications, LLC does not specifically limit device types for attachment to its network but does not guarantee the functionality of third-party devices for such access. For a device to be approved for use on the ImOn Communications, LLC network, the device must conform to publicly available industry standards and not be harmful to the Company’s network.
8. Network Security: ImOn Communications, LLC offers its customers unrestricted access to lawful content, services, and applications available on the Internet. We take industry-standard measures to safeguard our network and the broader internet from harm or disruption, including protection against Distributed Denial of Service (DDoS) attacks, phishing, spoofing, and other unwanted or harmful online content and activities. In those instances where, through our network management practices, we identify online content as harmful or unwanted, the content may be prevented from reaching customers, or customers may be given the option to identify or inspect flagged content first to determine if it is harmful or unwanted. Our goal is to ensure the network’s reliability and availability by countering any malicious traffic that could compromise it. ImOn Communications, LLC reserves the right to take any action deemed necessary, including suspending or terminating service to subscribers who engage in activities that violate our Internet Service Terms of Agreement or Acceptable Use Policies/Practices, which can be found at ImOn terms and conditions.
B. Network Performance
ImOn Communications, LLC offers its broadband internet access service via Fiber-to-the-Home (“FTTH”) utilizing fiber optic cable and Hybrid Fiber Coaxial (HFC) cable to deliver telephone and data services. The advertised speed of internet service is the maximum speed achievable with the technology utilized for the broadband service offering subscribed to. ImOn Communications, LLC makes every effort to support advertised speeds and will dispatch repair technicians to customer sites to perform speed tests as needed to troubleshoot and resolve speed and application performance that may be caused by its network. We measure availability, latency, and aggregate utilization on the network and strive to meet our internal service level targets. Based on internal testing using platform-specific test protocols. The mean upload is typically the advertised speed plus or minus (13 percent), the mean download is typically the advertised speed plus or minus (9 percent). This internal testing also indicates a mean round trip latency of 9.12 miliseconds (ms) to local ports. It is important to note, however, that bandwidth speed at which a particular distant website or other internet resources may be downloaded, or the speed at which your customer information may be uploaded to a distant website or internet location is affected by some factors beyond ImOn Communications, LLC control, including, for example, the speed of the connection from a distant web server to the internet; congestion on intermediate transport networks, the limitations of your computer or other electronic devices, fixed or wireless accessing the internet; or your wireless router/WiFi equipment. In addition, your internet service performance may be adversely impacted by the inside wiring at your premises. Accordingly, you, the customer, must consider the capabilities of your own equipment when choosing and using our broadband internet service. The computers, wireless devices, or other networks in your homes or offices may need an upgrade to take full advantage of your chosen ImOn Communications, LLC broadband plan. ImOn Communications, LLC does test each service for actual and expected access speeds at the time of network installation to demonstrate that the service can support the advertised speed.
C. Commercial Terms Pricing
In order to meet the usage and budgetary needs of all of our customers, ImOn Communications, LLC offers a good selection of broadband internet access plan options. To see the company’s current promotions and pricing on broadband Internet access service, please visit our website at www.ImOn.Net or call 319-200-6300 to speak with a customer service representative. ImOn Communications, LLC's internet service is priced on a flat-fee basis (plus taxes). The Company does not charge end users a usage-based fee for such services. The information on our current Broadband Labels is also available in a “machine readable” spreadsheet form, click here.
D. Contact Information
For questions, requests for additional information, any complaints, ImOn Communications, LLC may be contacted by phone, email or mail at:
ImOn Communications
101 3rd Avenue SW
Cedar Rapids, IA 52404
Email: [email protected]
319-298-6484